Customer Relationship Management (CRM) and Sales Force Automation (SFA)

Our customers rely on sales force automation (SFA) systems to track and automate their sales process and customer relationship management (CRM) systems to acquire and retain their customers. We understand the big challenges of implementing and upgrading these systems, and our functional and technical consultants have the experience of supporting projects from requirements gathering and design through to post implementation support. Our staff are trained on the many regulatory requirements, such as Pharmaceutical Drug Manufacturers Association (PDMA), Office of the Inspector General (OIG ), 21 CFR Part11, Sarbanes-Oxley (SOX), to ensure regulatory compliance while achieving project delivery and cost objectives. A sampling our of technology experience includes Siebel, Dendrite, SAP CRM, Target SFA and custom-developed sales and marketing solutions.